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eHarmony Review

eHarmony Review
About Site
Active Audience 76%
Quality Matches 80%
Popular Age 25-40
Profiles 4 370 000
Reply Rate 92%
Ease of Use 10
Popularity 7.2
Fraud Very Rarely
Registration Free
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eHarmony users sign up here as well:

Pros and Cons

  • Compatibility quiz and compatibility scores to find like-minded singles.
  • Regularly updated suggestions for matches.
  • Modern, esthetic design and convenient, user-friendly interface.
  • Only Premium members of eHarmony can send and receive messages from their matches.
  • You cannot view other users’ photos unless they release them to you.
  • Lengthy paid subscription plans starting at six months.
  • Practically no activity options on the website for free users.

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Over the years, eHarmony has become one of the top online dating services that people trust and use to find a perfect love match. The brand makes a great effort to learn about its members and uses a smart algorithm to connect only the most compatible profiles. With eHarmony’s engaging matching system and quality profiles, online dating can be a pleasant experience for hopeful singles looking for a serious relationship.

eHarmony Review in 2020

An Exclusively English-Speaking Service

The eHarmony website is only available in English as it caters primarily to English-speaking countries such as the US, Australia, and Canada.

American Company, European Owners

The brand belongs to ProSiebenSat.1 Media, a European mass media company.

The Company’s Location

eHarmony has its headquarters office in Los Angeles, California.

eHarmony’s Founding Date and Creator

eHarmony was founded in 2000 by an American clinical psychologist Neil Warren.

International Experience: Is It Worth It?

Users from all across the globe can access eHarmony and set up a free account. However, although the website is available worldwide, it is mostly for English-speaking users. International members are limited by the lack of choice in language and limited matches in their location.

eHarmony’s Policy Regarding Users’ Age

eHarmony insists that those who want to become part of the eHarmony community should be 18 years old.

Choose Your Platform to Use the Service

Using only one or several devices to access eHarmony is not an issue. You can visit the website from a web browser on your computer or use a phone to access the mobile version. Alternatively, you can download eHarmony’s official app on your phone.

Number of eHarmony Users Worldwide

The latest statistics of eHarmony’s members report that there are well over 60 million users internationally. Apart from the US, Canada, and Australia, eHarmony members represent around 200 different countries.

eHarmony’s Website: Top-Grade User Experience

Tacky or outdated design is not something users will say about eHarmony.The eHarmony website certainly deserves praise as an extremely user-friendly service. The layout of the website’s pages is simple but efficient. You can navigate the website without any difficulties. The navigation menu at the top of the page makes it easy to access any section of the eHarmony website. Scrolling through the pages and using different buttons to communicate with profiles is a pleasant and smooth experience. Unlike many online dating websites, eHarmony does not cramp too many elements on a page. There is a lot of clear space that makes the eHarmony website easy on the eyes. Overall, eHarmony’s design and usability are bound to make you stay longer on the website and enjoy connecting with singles more.

Choice of Web Browser

There is no significant difference in what web browser you use for the best experience on eHarmony. The latest versions of widely-used browsers such as Google Chrome, Mozilla/Firefox, Safari, or Microsoft Edge all support the website perfectly.

Video Features on eHarmony

Today, dating from the safety and comfort of your home is more important than ever. Members on eHarmony can now improve their online dating experience by using a video chat feature. You can plan a video date with your match over messages. The service supports standard web-call technologies, so you only need a regular web camera to access this feature. Find out further below in this eHarmony review who can use this feature.

Distinguishing Characteristics of the Service

eHarmony offers several distinguishing features that set the service apart from other online dating websites.

Compatibility Quiz

A test that allows eHarmony to determine characteristics of your personality and find out your dating preferences. Then the brand’s matching system connects compatible profiles.


A fun and simple to use feature to test compatibility between matches even further. You can request an icebreaker activity with the eHarmony profile you like and answer five quick questions. This feature serves as a simple and amusing conversation opener.

Video Date

In addition to the standard messaging option, you can set a video date with a profile you have established a closer contact with.

Video Date

A Quick Walkthrough of Dating on eHarmony

Start your dating experience on eHarmony by setting up a free account. First, you complete the compatibility test, answering questions honestly and unhurriedly. You can then set up a friendly eHarmony profile by filling out as many details about your personality, likes, and dislikes as you see fit. Make sure to upload a good picture of yourself to increase your chances of contact. Afterward, you can browse your matches and view compatible profiles. To start communication, give a thumbs up the user’s profile picture or send them a smile. If they smile back, you can request an icebreaker or message them right away. Read on this eHarmony review to find out your options as a free or a Premium member.

How to Send Your First Message

To send a message to someone, you should visit their profile and click on the New Message option at the front of the page.

Messaging on eHarmony: A Paid Function

Free users of eHarmony can only contact another member once via messages. You can neither see nor reply to any of the following messages from a Premium member. To send and receive messages without limits, you will need to upgrade your account to a Premium status. Find the service’s prices in the Premium Subscription Plans section of this eHarmony review.

Best Way to Start a Conversation on eHarmony

Even if you are enthusiastic about contacting a match that you like a lot, you do not have to go straight to messaging or even asking for a video date. It is best to start the interaction with small gestures such as liking their profile picture or sending them a smile and a friendly request for an icebreaker.

Trouble Logging in: Why eHarmony Blocks Your Access

eHarmony may purposely restrict your access to the website if you have a debt or the service suspects suspicious activity on your account.

Duration of a Ban

eHarmony suspends suspicious accounts permanently.

Getting a Banned Account Back

eHarmony does not allow users to reactivate the account if it has been banned. However, if you believe that the website suspended your account unfairly, you can contact their support and try to explain the situation.

Getting a Banned Account Back

Terminating Your eHarmony Account

So you have decided to stop using eHarmony and want to delete your profile permanently. All you need to do is go to Data & Settings and click on the option to delete the account. Use your password to confirm your decision and keep in mind that your profile, matches, and contacts will be deleted.

How to Make Your Profile Invisible

Do you want to take a break from eHarmony? You can temporarily hide your profile so that you do not appear in other members’ profile suggestions. Simply visit your Data & Settings page and change your profile visibility to a ‘Not Visible’ status.

Where to Find Your Profile Suggestions

As mentioned previously in this eHarmony review, eHarmony’s matching system will suggest compatible profiles to you. You can browse through them on your Matches page.

Find Messages From Your Matches

Whenever someone messages you on eHarmony, your Message section in the top navigation menu will display a number. There is also a shortcut to your Messages page on the Homepage of the eHarmony website.

Keeping Track of Favorite eHarmony Profiles

eHarmony allows you to keep track of the profiles you visit on the website. You can also add a profile to your Favorites by giving them a star when browsing through match suggestions. You can find these profiles later in your Matches section.

Discreet Mode on the Website

As discussed earlier in this eHarmony review, you can make your profile invisible to other members. You can continue browsing through your matches and visiting profiles of other users. Invisible status will prevent others from seeing you in their match suggestions. However, keep in mind that you will appear in a user’s list of visitors to their profile.

Changing Your Name on eHarmony

To change the name your matches see on your profile, simply click on the to edit it. Members cannot see the name you used to register on the website.

Failing to Access the Service

Sometimes users may experience technical issues with the website because of their browser’s cookies settings or outdated browser software.

Searching For a Match on eHarmony

Users cannot search for other eHarmony members. The service only suggests profiles that have the highest compatibility score with yours. You can browse through these suggestions and use additional filters to match your preferences even further. You can adjust criteria such as age, height, or their views on smoking and children. As a Premium member, you can also filter matches by income, education, religion, or ethnicity.

Searching For a Match on eHarmony

User-Friendly Sign up Process

Signing up for eHarmony does not take more than a few minutes. Users have two options: registering with an email or using a Facebook account to sign up. Afterward, eHarmony takes you straight to a compatibility quiz to determine your personality type and dating preferences. The service uses your quiz results to match you with other users on the website. The test takes around 15 minutes to finish, and then you are ready to set up your profile.

Confirming Your Email Address

eHarmony does not ask its users to verify their accounts with any codes or additional steps involving their emails. However, you can verify your account through SMS verification after you have signed up and set up your profile. The option is available on your profile page.

Using a Facebook Account for a Sign-Up

Registering with a Facebook account means that eHarmony will receive your profile name, picture, and email to sign you up. Linking your Facebook account does not allow eHarmony to post to Facebook on your behalf or access your contacts there. Neither will the service post your Facebook profile for other eHarmony users to see. This eHarmony review finds that signing up with a Facebook account makes logging in to the website more efficient. It only takes one click, and you do not need to put in your email and password each time.

How to Start Your eHarmony Experience

To become a member of eHarmony, all you need to do is go through a simple and quick registration process and complete a compatibility test so that eHarmony can start matching you with singles right away.

What eHarmony Can Offer to Non-Members

Before deciding if you want to register on the eHarmony website, you can take a tour of the website and learn more about the way eHarmony works. Visitors to the website will find promo videos, detailed explanations of eHarmony’s matching system, and success stories from eHarmony users. You can find an entire blog on dating advice and relationships created specifically to help eHarmony users approach their dating experiences with the best mindset.

eHarmony Profiles: Full Informative and Engaging Potential

New users set up their eHarmony profile right after taking the website’s compatibility test. There is a profile questionnaire form you need to fill out with the basic information about your age, education, occupation, and other details such as income, religion, and height. You can change these details or add to them later on your profile page.

Profiles on eHarmony are very detailed and engaging. There are many ways to interact with a user’s profile. Apart from finding out about a person’s life, interests, and views, you can also react to like their profiles by liking their photo or sending them a smile. However, not all of the options are available to free users. This eHarmony review explains in detail what free and paid features the website offers further down.

There are reportedly 10 million active profiles on eHarmony. The service’s various measures to maintain the security of the website ensure that there are no bot accounts. However, although eHarmony makes a lot of effort to secure the platform against fake accounts, some eHarmony reviews report stories about fake accounts and profiles set up with malicious intentions to deceive other users. Nevertheless, the majority of the website’s regular users are looking for a committed and durable relationship.

eHarmony Profiles: Full Informative and Engaging Potential

eHarmony Official Mobile App

For users who want to connect with their matches at any moment, eHarmony offers an official mobile application. The app is available both on Android and iOS devices. You can download it for free both in Google Play Store and App Store.

The mobile app supports all of the website’s features in full measure. It is especially convenient to use a video chat function via the application. Users award eHarmony app with an average score of 2.7 out of 5 on Google Play. Alternatively, users on the App Store give the service a rating of 4 out of 5.

Free and Paid Subscription

After the free registration, you can either remain a free member of eHarmony and use a limited number of basic features or upgrade your account to Premium status. eHarmony has three Premium plans, the only difference between which is the duration of the subscription period. You can purchase a Premium plan by clicking on the Upgrade to Premium option in the top navigation menu and selecting a preferred subscription plan. Users can pay directly on the website with a credit card or complete the payment with PayPal. You can also divide the payment into two, three, and four parts or pay the full price in a single payment.

Your Options as a Free Member of eHarmony

The majority of users of eHarmony are free members. However, free membership allows you a limited number of options. Taking the compatibility test and filling out a profile allows you to find matches and make basic contact with the profiles you like. Free membership allows you to view your matches and your compatibility score with other users. Additionally, you can filter your suggested matches by location. Finally, to interact with other members as a free user, you can send a smile and like a user’s profile picture. You can also use an icebreaker – a special feature described earlier in this eHarmony review.

Using the Service For Free: A Hopeless Case?

eHarmony offers quite a few options to its free members, as described above. However, you cannot start an actual conversation with a match unless you subscribe to one of eHarmony’s Premium plans. Most eHarmony reviews find that you either have to buy a Premium Membership or not use the service at all.

How to Find Out If a Member Likes You

The option of seeing if someone likes your profile on eHarmony is available for all users. However, as a free member, you will only be able to see the newest three visitors to your profile, while Premium members can access the full list.

Premium Subscription Plans

Service Cost
PREMIUM light (6-month plan) $17.90/month ($107.40 in total)
PREMIUM PLUS (12-month plan) $11.90/month ($142.80 in total)
PREMIUM EXTRA (24-month plan) $7.90/month ($189.60 in total)

What Is eHarmony’s Premium Membership

Premium membership on eHarmony allows you unlimited use of all basic features and a few additional options that make your dating experience on the website more exciting. The most important and useful paid feature on eHarmony is messaging. This is a feature that you absolutely cannot do without when looking for a love match online. Additionally, Premium Membership allows you to see every member that visits your profile. When browsing through your match suggestions, you will be able to sort the profiles by distance, compatibility score, and online status. Finally, only Premium members can use the video date function or view unlimited photos of other users.

How to Unsubscribe From eHarmony’s Premium Membership

You can discontinue your paid subscription to eHarmony’s services in the Data & Settings section. By clicking on the ‘Amend Subscription’ option, you will disable your subscription’s auto-renewal. Keep in mind that the service will still charge any remaining payments for the current subscription.

eHarmony’s Premium Membership: Automatic Renewal

Your subscription to eHarmony’s paid membership is set to renew automatically after the initial subscription period ends. Therefore, this eHarmony review recommends keeping track of your subscription so that you decide to continue or amend it on your own terms. Your subscription will still run its due course if you amend subscription before its end.

No Refund for Uncompleted Subscription

What to do if you have several months to go before your paid subscription ends and want to stop using eHarmony? eHarmony’s policy clearly states that your subscription will continue until the end of its duration. You can choose to amend the subscription, but you will not receive a refund for unused time.

Frequency of Payments on eHarmony

You can choose to divide payment for your Premium membership into several installments. The money will be charged two, three, or four times throughout the subscription. You can also choose to pay once each six months, year, or two years, as per your Premium plan.

How to Get Your Money Back If You Are Dissatisfied With the Service

So you have bought a Premium Membership, and you do not like the experience. You can get your money back if you cancel your subscription within three business days of signing the Agreement (the day you buy your Premium subscription). Most eHarmony reviews find that the service does not give refunds for unused time or unsatisfactory experiences on the website.

How eHarmony Payments Appear on Your Credit Card Statement

The payments that eHarmony charges from your credit card will appear on your credit card statement as eHarmony.com.

Giving eHarmony Subscription as a Gift

At the moment, eHarmony does not offer an opportunity to buy a Premium subscription as a gift to someone else.

Splitting Your Purchase Into Monthly Payments

You cannot pay for eHarmony’s Premium subscription each month. The only available options are paying once, twice, three, or four times throughout the subscription period.

Splitting Your Purchase Into Monthly Payments

Safety on eHarmony: Should You Be Worried?

There are many measures to ensure members’ safety on eHarmony. Apart from the standard web security features (read about them further below in this eHarmony review), the service upholds a strict mission of making its members’ online dating experiences as safe as possible.

eHarmony uses CAPTCHA verifications to filter out both accounts. As for scammers, eHarmony diligently reviews accounts for suspicious behavior and remove potential scammers from the website. Moreover, the brand asks you to be vigilant at all times when communicating with other members. You can read eHarmony’s dating safety tips on the website’s blog.

How Effective Is Moderation on eHarmony

eHarmony uses cookies to monitor certain messages and posts to ensure its members’ safety. It also moderates account activity on the website to manage suspicious or inappropriate content. This includes reviewing and approving users’ images.

Restricting Someone From Messaging You

If you want to stop receiving messages from one of your eHarmony contacts, you can go to the menu of your conversation and choose to discard the account. The user will not be able to message you again.

How eHarmony Takes Care of Security

On the eHarmony website, you can rest assured that your data is well-protected. eHarmony uses SSL and encryption technologies and firewalls to make sure nobody can steal your password, email, or credit card details.

Let eHarmony Know About a Scammer

Reporting a user for a suspected scam is an important option. You can do it from a member’s profile page by clicking on the “Suspicious Profile” option and indicating a reason. Alternatively, you can contact the website’s customer support on the Help page.

How eHarmony Punishes Fraud

Apart from permanently suspending a scammer’s account, eHarmony reserves the right and the obligation to report information about the user to law enforcement and victim protection agencies.

Personal Data to Never Share on eHarmony

eHarmony warns its users against sharing their address, credit card or bank account details, or Social Security Number to any members on the website. Additionally, you should refrain from giving out your phone number or social media account to new or suspicious contacts. eHarmony offers a list of red flags that members with malicious intentions can display. You can view all these tips relating to dating safety on the website’s Safety page.

Message Privacy: Are Your Chats Confidential?

All of your conversations on eHarmony are strictly confidential and protected by encryption technologies used on the website.

How eHarmony Tracks Your Activity and Why

The service tracks your online activity on the website through cookies. It can also track such activity as to whether you open promotional emails and what links to you click on. Besides, the website allows third-party tracking to customize advertising according to your Internet activity. eHarmony promises that it uses online tracking exclusively for purposes such as finding out about user trends or preferences and improving its members’ experiences.

How Police Can Access Your Information on eHarmony

eHarmony warns that, in specific circumstances, law enforcement agencies can store and access information from members’ accounts.

For any privacy-related concerns, you can first turn to the Privacy Policy section in the bottom navigation bar. Alternatively, you can direct any related questions to [email protected].

How to Remove Your Data From the Website

Free users can edit their profile information at any time. However, eHarmony will store personal information for Premium users at least until the end of the subscription period. You can also contact eHarmony customer service with a request to delete your information from the database.

How to Remove Your Data From the Website

Reaching eHarmony

Company: eHarmony

Address: Los Angeles, California, United States

Phone: 844-527-7421

E-Mail: [email protected]

Other Similar Platforms

Online dating websites that are similar to eHarmony include Match.com, OkCupid, Zoosk, as well as many other platforms.

Feedback From Users

There are quite a few positive reviews from users of eHarmony. However, the majority of eHarmony reviews report that there are not enough active accounts on the website. There are even some who have not been able to make contact for months. Finally, eHarmony reviews are generally dissatisfied with the service because of its higher than average cost, lack of options, and rigid subscription and refund policies.

eHarmony Online Dating Verdict: Is It Worth It?

According to the majority of eHarmony reviews, there are many better options among online dating websites.

Removing a Match

If you want to remove a suggested profile as a match, go to their profile and select a “Remove Match” option in the menu displayed on the upper right side of the page.

eHarmony Matches: Partner for Life or No Strings Attached?

Most people come to eHarmony to find a serious relationship. There are online platforms that are better suited for finding casual, “no strings attached” dates.



Many eHarmony reviews recognize the website as one of the most trustworthy online dating services on the market. The website’s security and usability is up to far for a comfortable online dating platform. Most members of eHarmony are relationship-oriented people who hope to find a love match for life. eHarmony’s advantages include its compatibility-based matching system, high-quality profiles, and excellent web design. The brand’s disadvantages are its high cost and duration of subscription plans, inflexible cancellation and refund policies, and lack of matching and activity options. Premium users in major English-speaking countries like the US, Canada, and Australia have better opportunities to find a serious love match on the website than international users. If that description fits you, it is well worth trying your luck dating on eHarmony.

MS, RD & Writer
With the help of Laura, you can find yourself again and evolve into an inspiring individual who can be an example to others. Laura strongly believes that growth is an ongoing pursuit you should have in life. She gives her clients the necessary tools to control their emotions, improve communication skills, and internalize their values.
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